Technical professional with more than 10 years of experience with Telecommunication Technologies and Contact center Infrastructure, a team player with proven ability to deliver projects on time and within budget is looking to obtain a position as a Telecom/ Contact Center Specialist with an organization that will support professional development and offer long-term growth potential.


I have more than 10 years of experience working as an SME/ Avaya Solution Architect, Systems Administrator/ System Analyst in Telecom/ Contact Center which gives me strong technical background to support my skills and knowledge. I have worked as Solution Architect for IP telephony and Contact Centers. I have gained detailed knowledge working with Avaya technologies such as Communication Manager, G450 and G650 gateways, port networks, T1/PSTN carrier services, Call Management System, Interactive Response, Voice Portal and Modular Messaging Server. I also have very good experience in Voice XML based application design and integration with CRM systems for CTI screen-pop to agent Desktop.

I have experience in different Microsoft Technology such as Windows 2003 Server with Active Directory, MS Exchange Server 2003 in Cluster environment, MS SQL 2000 server in cluster environment, SMS 2003 and Share point 2003. I have also acquired ITIL foundation and ITIL practitioner for Release, Change and Configuration Management which helps me building CMDB for Virgin Mobile.

I have supported LAN and WAN for more than 2500 users. I have worked with Windows NT, Windows 2000 and Windows 2003. Also designed, planned and migrated Windows NT domain to Windows 2003 Active Directory services. Also experienced in installation and configuration of Internet Information Server, FTP server and other Microsoft Technology. I have installed and configured SQL server version 7.0 and version 2000 in clustered environment.

As you will see from my resume, I am well conversant with deployment of new projects, restructuring the network including hardware and software. I have worked as a System Administrator for the network of more than 2500 clients leading a team of two Network Technicians. I have done Installation, Configuration and Troubleshooting in multi-platform based LAN/WAN network. Below are attributes that describe my ability:


-- Highly Motivated and detail Oriented
-- Strong interpersonal skills with excellent Team Player ability
-- Ability to work independently with minimum supervision in a fast-paced environment
-- Able to manage conflicting priorities with ease
-- Highly developed analytical and organization skills with creative and innovative thinking


I am action oriented, a doer and have a short learning curve. I wish to use my skills to create and implement Telecom solutions for a progressive company. If my resume kindles any interest, please email me describing your requirements and expectations.